Shipping policy

Order Processing:

We aim to process all orders within 1–3 business days.

Cut-off Time:

Orders placed before 2:00 PM (GMT/BST) United Kingdom Time will be processed the same business day. Orders placed after this time will be processed on the next business day.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping:

Shipping time is estimated at 7-10 business days.

Domestic shipping applies only to the United Kingdom. If your country is not available at checkout, we do not currently offer delivery there.

 Rates:

  • Free shipping within the UK

There are some factors affecting shipping that are beyond our control, including:

  • Weather conditions

  • Holiday seasons

  • Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes that  may be imposed on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Caverdi cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.

Broken, wrong or lost packages:

In case of broken or faulty items, incorrect items, or lost packages, please contact us immediately when the issue is noticed via email. We will make sure to solve the situation in a timely manner.

Customer Support

For any questions or assistance regarding shipping, tracking, or lost packages, contact our support team.

Service Hours: Monday to Friday, 9:00 AM – 5:00 PM

Address:

7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States