Shipping & delivery

Where do you deliver?

We currently ship within the United Kingdom only. If your country isn't available at checkout, we don't yet offer delivery there.
How much does shipping cost?

Shipping is free on all UK orders. There are no minimum spend requirements and no surcharges at checkout.
How long will my order take to arrive?

Orders are processed within 1-3 business days, and delivery takes a further 7-10 business days. Most customers receive their order within two to three weeks of placing it.
Is there a cut-off time for same-day processing?

Orders placed before 2:00 PM (GMT/BST) are processed the same business day. Anything placed after that moves to the next business day. Orders placed over a weekend or bank holiday are processed on the next working day.
How do I track my order?

You'll receive a confirmation email when your order is placed and tracking details once it leaves our warehouse. If tracking hasn't arrived within a few days of your dispatch notification, get in touch and we'll chase it up.
My package hasn't arrived. What should I do?

Contact us as soon as you think something's wrong. We'll open an investigation with the carrier and work with you until it's resolved - either by locating the parcel or arranging a replacement or refund.

Returns & refunds

What is your return policy?

You have 30 days from the date you receive your item to request a return.
How long do refunds take?

Once we've received and inspected your return, we'll email you to confirm whether it's been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a little longer to post the funds to your account.
How do I start a return?

Contact us through our contact form or call +44 7451 256785. Once your return is approved, we'll send you a return shipping label along with instructions on how and where to send your parcel.
Who pays for return shipping?

Return shipping is the customer's responsibility for standard returns and change-of-mind requests. If your item arrived faulty, damaged, or incorrect, Caverdi covers the return cost in full.

Products & sizing

An item I want is out of stock. Will it come back?

We restock items on a regular basis. Contact us with the product name and we'll let you know when it's returning.
Do the colours online match the real product?

We photograph our products as accurately as possible, but screen settings and lighting can cause slight variation. If a colour isn't what you expected, our 30-day return policy has you covered.
What materials do you use?

Material composition is listed on each product page under the description. If not, our materials vary from wood, velvet and metal. Contact us for more information.

Orders & payment

How do I place an order?

Add your items to the cart, go to checkout, enter your shipping and payment details, and confirm. You'll receive a confirmation email straight away - if it doesn't arrive, check your spam folder and then contact us.
What payment methods do you accept?

We accept Amex, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Paypal, Shop Pay & Visa cards. All payments are processed securely and we never store your full card details.
I didn't receive an order confirmation email.

Check your junk or promotions folder first. If it's not there, contact us with the name and address used at checkout and we'll confirm whether your order went through.
Can I cancel or change my order after placing it?

Contact us as quickly as possible. Orders move to our warehouse fast, so we can't guarantee changes, but we'll do everything we can. If your order has already been processed or shipped, you'll need to return it once it arrives instead.
Will I have to pay customs charges or import duties?

We ship domestically within the UK, so standard orders don't attract customs charges. Where any customs or import charges do apply, they're the customer's responsibility and we can't be held accountable for delays caused by customs clearance - release timing rests entirely with the customs authorities. If you're unsure about rates, contact your local customs office.

Customer care

How do I contact you?

Contact form: get in touch here
Phone: +44 7451 256785
Hours: Monday to Friday, 9:00 AM - 5:00 PM
How quickly will you reply?

We aim to respond to all enquiries within one business day. Messages sent over a weekend or bank holiday are answered on the next working day.
What information should I include when I contact you?

Your order number, the email address used at checkout, and a short description of the issue. For damaged or incorrect items, please attach photos - it lets us resolve things without a second round of emails.
How do you handle my personal data?

We only collect the information needed to process your order, provide support, and improve your shopping experience. Full details, including your rights over your data, are in our Privacy Policy. Caverdi is the data controller for your personal information.
How do I unsubscribe from marketing emails?

Use the unsubscribe link at the bottom of any marketing email, or contact us and we'll remove you from the list.